What our Patients say

Reviews

We believe that what our patients say about us is a true reflection of our work. We hope that making these independent reviews available to you here will help you to gain a better understanding of what it is like to be an AccuVision patient.
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Peter
  • Posted on 14/02/2007

I had laser surgery at Accuvision in London in September 2006. I was -5.5 in both eyes with mild astigmastism. My Corneal thickness was apparently just below average.

Nearly 6 months on I have better than 20:20 vision in both eyes.

My advice is this: – take reviews written by folks 2 days or 2 weeks after the surgery with a pinch of salt. Initially its pretty euphoric to wake up and start to see things clearly!!!

I purposely held off making any comments until things had properly settled down and I’d gotten over that ‘Oh my god I can see!’ stage!

My own personal experience is that I’m chuffed with my distance vision but there are minor side effects.

a) I now have ‘floaters’ – small black dots I am vaguely aware of at various points in the day (usually the morning). Your mind kind of ignores them but I know they are there. I didnt have these before surgery.

b) my night vision has been very poor until very recently. Strong halos and starfire effects on bright lights. This is a common side effect and it HAS improved with time. Currently I would say it is on a par with my pre surgery spectacle vision – which wasnt great. I hope this will continue to improve over time and Accuvision say it will.

c) in low light conditions my vision is ‘grainy’. Definitely more so than when wearing contacts/specs before. I have seen no improvement in this.

d) In situations where I’m dealing with strong contrast eg watching telly with the room lights off – I get blurring at the edges.

e) reading small print (eg magazines) at the end of the day is sometimes difficult.

So overall regarding my vision I would say that overall the result has been ‘very good to excellent’ but it certainly hasn’t been perfect.

With time some I hope some of the above will improve and I’ll update on here in another 6 months.

Commenting on Accuvision themselves I’d say:

a) Excellent surgeon (Chad Rostron) – highly recommended.

b) The Procedure itself is painless but I did find it mildly disturbing! Be prepared to be momentarily blind!!

c) After the procedure I was left sitting in the general waiting room for an hour before being allowed to open my eyes. This was supposed to be ’15 minutes’ so I wasn’t too pleased at being left so long wondering if it had gone ok!! I also think there should be seperate rooms for pre and post surgery customers.

d) the consultation process wasnt as good as it should have been. I booked the consultation and surgery on the same day, with the surgery slot dependant on my eyes being suitable and my obviously wanting to go ahead. But at no point did anyone actually ask me if I wanted to proceed with the surgery – it was simply assumed I was going ahead.

e) Accuvision were excellent value for money for me – I paid £1700 all in and I had every faith in their technology and Mr Rostron.

  • Customer Services: 4/5
  • Value for Money: 4/5
  • Clinical Team: 4/5
  • Technology: 4/5
Niamh
  • Posted on 11/02/2007

I had my surgery a week ago today and had my second post op appointment this morning. I have found Accuvision to be excellent in every way. At my consultation they were thorough, professional, positive and at no point tried to pressure me into making my mind up. I left my consultation feeling completely confident in Accuvision, so I went ahead and booked the surgery. I didn’t even bother with other consultations as I trusted them completely. I was SO nervous at my surgery and my head wouldn’t stop shaking throughout the procedure. However I had no reason to be so anxious. It was completely painless, just a little weird. But it is over so quickly, that you don’t really have time to think about what’s happening. My surgeon, Chad Rostron, was brilliant – reassuring, professional and I had complete faith in him. The nurse and second surgeon in the room were also fantatsic. After the surgery, I had to sit in the reception for 15 mins with my eyes closed, but when those 15 mins were up and I opened my eyes – I could see! 20 mins earlier I hadn’t be able to read the writing on the TV, but now I could! I can’t tell you what an incredible feeling it was. My eyes didn’t hurt afterwards, they just felt like I had a bit of grit in them. By the next morning when I went back for my follow up appointment, I felt great. Now a week later, I have 20-20 vision. My distance sight is excellent but reading up close is very slightly wooly. Also my night vision is not quite as it should be but both these things will correct themselves as the swelling goes down in my eyes. I am so pleased with the results, it’s like a modern day miracle and I forget that I needed glasses now. Accuvision were brilliant – they are welcoming, professional and trustworthy and I wouldn’t hesitate in encouraging anyone to have their surgery with them. In fact, I have already recommended my dad and 2 friends!

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
Helen Campbell
  • Posted on 06/02/2007

I have just had my eyes checked again at Accuvision,13 months after I had my eyes done, purely to make sure that all is on track, as I have not had any problems however did so just to be on the safe side – they are in execellent condition and have better than 20/20 vision. I am still thrilled with the results and the professional care I received from Accuvison – would strongly recommend as my experince has been 100% positive.

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
Sarah Whittall
  • Posted on 02/02/2007

Update…..

Just been back to Accuvision Solihull for my 6 month check up, and have been advised that I have 130% vision, fantastic, think I must be bionic now.

All painless and truthfully the best decision I have made in my life, please do not be put off by the scare mongering that goes on, the results these days and the technology that these guys use are second to none.

It is unbeleivable to be able to have the vision that I now have, my pre op presciption was -7.00 in both eyes, they are now better than any of my non glasses wearing friends!

If anyone requires any advise, or hand holding please get in touch, I would love to help guide anyone through this amazing procedure.

Thanks again to all of the staff at Accuvision, what a truly rewarding job you do, you are all miracle workers and dream makers. xxxx.

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
Nick Dries
  • Posted on 30/01/2007

I had my operation at the the Fulham clinic on the 18th January and one week on I am really pleased with the result. I looked into it for a long time and had a consultation with optical express but then a friend recommended Accuvision to me. I was not impressed with Optical Express at all because they were very unprofessional, I went into their high street kensington branch to pay for my the operation but there was no one there to arrange despite being told on the phone that it could be arranged on anyday. They then told me that I would be able to arrange it at Shaftesbury Avenue but they too were unable to take my booking. I also thought it cheeky that they advertise it as costing from £395 per eye but I have yet to hear of anyone who has had it done for this price. They wanted £2,600 for my prescription which was only -1.25 in each eye. I therefore decided to have another consultation elsewhere.

Accuvision have been superb from the start the staff are all very friendly and they put you ease. The operation was very quick and not painful at all. It lasts about 10 minutes in total. Everything is explained thorougly. When I went back the next day my eyesight was of driving standard but as the week has progressed my eyesight has improved and it is now 20/20. They do not offer intralase but they explained why they have not chosen to introduce this yet. I paid £1,500 for my treatment but was prepared to pay a lot more for the best result. Having it done at Ultralase or Optical Express would have cost me at least £1,000 more.

It is one of the best decisions I have made. I know from my own experience that whether to undergo the operation is a very difficult decision to make but I am so pleased that I decided to go ahead.

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
Shelly Doran
  • Posted on 27/01/2007

I went to see an eye consultant after noticing my left eye had started to squint inwards. He advised me to have lasik laser surgery instead of doing a squint operation as he said lasik would improve my vision making my eyes stronger and so reducing the squint.He reccomended Accuvision in Fulham so off I went for a consultation.The staff there were fantastic. During my consultation they were very honest and said that although the lasik would improve my vision they could not guarantee it would help my squint. After much though and on the advice of my eye consultant I decided to have the lasik done and I have never been so glad!!! My eyes were a bit hazy for about a week after but my vision was unbelivable.Not only that but my squint had virtually gone to the point where i am not half as consious about it.I cant believe it! Am so happy with the result and cannot reccomend accuvision enough,they are honest,friendly and so proffesional.Im so glad i had lasik done!

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
Karoline Nakken
  • Posted on 18/01/2007

I have spent countless hours wondering what it would be like, to wake in the morning and see everything in my room clearly as soon as I open my eyes. To be honest, I never really thought much could be done about it and simply settled for going through my morning ritual of groping for my lenses and poking my eyes to put them in. I think the thing that bothered me most, was feeling helpless until I put on my lenses. I have never liked wearing contact lenses. They make my eyes terribly dry when I wear them too long and besides that they have given me a couple of eye infections too. I dislike glasses even more, as they are so cumbersome. However, I am studying for my master’s degree so I need to see clearly as I put my eyes under strain for many hours of reading, so there wasn’t really an alternative, or so I thought. Your eyes are so important and I think a lot of people take their vision for granted. People around me started to say lots of great things about laser eye surgery. I’m 24 and thought I might be too young but the idea really appealed to me. At the same time I was really afraid of the thought of it. My vision was bad but was I really sure that I wanted to risk what poor quality of vision I did have? I thought about have laser eye surgery for a long time. I’d go from extremes, one minute thinking it was a great idea and that I should do it as soon as possible and the next minute I would put myself off through fear. So I did a lot of research on the internet and decided to face my fears and go and speak to Accuvision, who were highly recommended to me by close friends. The people who met me there were incredible. They checked my eyes very thoroughly, explained everything about the surgery and showed me pictures of my eyes. I even saw in one picture how my extended use of contact lenses had scratched the tissue of my eye. They really took their time answering all of my many questions, and didn’t rush me into anything. I really appreciate that. Looking back now, I do not understand what I was so nervous about. The procedure lasted only 5 minutes and was completely painless. The staff talked to me the whole time, explaining what they were doing and making sure I was OK. Right after the surgery my sight was a bit blurry, but I could already see far better than I had done with my contact lenses! When I woke up the next morning, I went straight to the window and stood staring at everything for 15 minutes. I couldn’t believe my eyesight was perfect. I can’t emphasis what a wonderful shock that is. It really stuns you being able to see perfectly on your own. I don’t know how to thank the staff at Accuvision. They have changed my life. What they have done for me is amazing. They really care about the people they treat. The day after the surgery I went back to check my eyes and they have made sure I will go back again soon for another check- up. They have even called me to make sure everything is fine. They really believe in what they do, and feel rewarded by their job. You don’t find too many places like that today! I am enjoying my new eyes everyday and I can’t find words for how grateful I am and glad that I trusted Accuvision with my eyesight. Karoline Nakken, Miss Norway 2005

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
Geoffrey Paul Adams
  • Posted on 16/01/2007

Having worn contact lenses for many years particularly for sport, the freedom i have now with excellent vision is unbelievable.
My vision is 6/5 which is better than normal.

Best decision I have ever made

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
Stephen Richardson
  • Posted on 09/01/2007

I had laser eye surgery at the Fulham clinic three days ago and it was so simple, painless and effective. The surgery itself took only a couple of minutes per eye and I was in and out virtually before I knew it. The whole surgery team was excellent and very professional. The surgeon explained exactly what was happening at each stage which made it very easy. The laser smells quite strong but that helps you to know when it is active and then finished – it was only on for about ten seconds per eye.
Once treated I sat in the waiting room with my eyes closed as instructed for about 30 minutes to let the eyes settle. They then checked over my eyes again and sent me on my way. In total I was at the clinic for about an hour and a half.
The only side effect was from the anaesthetic wearing off which made my eyes water for a couple of hours post surgery, which was uncomfortable but not painful. The next day I could see very well when I went to have the bandage contact lenses removed. 24 – 36 hours after the surgery my sight was excellent and has continued to fine tune since. I cannot recommend this procedure highly enough. Thank you to the team at Accuvision in Fulham.

Stephen Richardson

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
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