What our Patients say

Reviews

We believe that what our patients say about us is a true reflection of our work. We hope that making these independent reviews available to you here will help you to gain a better understanding of what it is like to be an AccuVision patient.
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John White
  • Posted on 07/06/2012

Clinic: Leeds
Customer Service: 5/5
Value for Money: 5/5
Clinical Team: 5/5
Technology: 5/5

Comments:
After a consultation with one of the ‘Big Three’ a couple of years ago, i was put of the idea for several reasons.
1. The cost mysteriously rising from the advertised, ‘From £395 per eye’ to the actual price of £1700 per eye.
2. The constant bombardment by e-mail immediately following the consultation. and
3. The feeling that I was viewed as a ‘score’ on the sales chart.
What a difference in approach and attitude with Accuvision! I’m so glad I decided to try them. From the first meeting, it was obvious that my well being and welfare was the priority.
The whole process and procedure was carried out with total professionalism and personal care.
As for the results… Amazing!!
I now have vision as good, if not better, without any assistance from contact lenses or glasses as I used to have with them.

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
Brian Snipp
  • Posted on 02/06/2012

Clinic: London
Customer Service: 5/5
Value for money: 5/5
Clinical Team: 5/5
Technology: 5/5

Comments:
After being left without any options for my keratoconus by the NHS I was delighted to find Accuvision.
From the first phone call to the last check-up the team at Fulham have been brilliant. They have truly changed my life, from being virtually blind with glasses to having good unaided vision. They saved my HGV license, my job and my standard of living. The aftercare is second to none with Vikash Patel keeping a close eye on me. The 3 hour journey to see the team was never a problem.
Thanks for everything.

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
Heather Glover
  • Posted on 31/05/2012

Clinic: Leeds
Customer Service: 5/5
Value for Money: 5/5
Clinical Team: 5/5
Technology: 5/5

Comments: I finally decided to take the plunge, at the age of 47, and wondered why I hadn’t done it years ago. I was short sighted and my near visions was also deteriorating, so I had the laser for monovision which eliminates glasses for long distance and reading. I was apprehensive at first, at the thought of each eye having different prescriptions, but I now have the best of both worlds, and a week after having the treatment I am totally transformed. The staff were so friendly, professional and informative all the step of the way. I would totally recommend Accuvision to anyone who is considering having laser eye treatment.

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
Phillip Higgins
  • Posted on 24/05/2012

Clinic: London
Customer Service: 5/5
Value for Money: 5/5
Clinical Team: 5/5
Technology: 5/5

Comments: It’s now almost a year since I had my surgery and it’s made such a difference to my life I find it hard to remember what wearing glasses was like. It’s quite simply the best my eyes have ever been!

Like a lot of the others I was back at work after 2 days, no real discomfort but it took a bit to remember how to focus. After a month I was very happy, after the 5 month checkup it was perfect. No scarring at all and better vision than my friends.
Regarding the clinic they were very professional and supportive throughout which is very important. Yes I was nervous before, yes it’s an ‘in your face’ procedure, but they talk to you the whole time about what they are about to do which helped me a lot.
I would however recommend just going to bed with the radio on for the rest of the day after the procedure and with someone to do the eye drops on the hour. It just seemed the easiest way to keep my eyes shut for a bit.

Thanks guys, it’s been awesome.

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
Steve Ellwood
  • Posted on 23/05/2012

Clinic: London
Customer Service: 5/5
Value for Money: 5/5
Clinical Team: 5/5
Technology: 5/5

Comments: I had AccuWave Wavefront Lasik treatment 10 days ago and have been completely satisfied with the service and care provided by the Accuvision team. From the initial no nonsense consultation which gave me confidence in the team and facilities, through to a hassle free period of reflection to the day of surgery and two follow up consultations. I would thoroughly recommend to family, friends and work colleagues.

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
Michelle Kimber
  • Posted on 26/04/2012

Clinic: London
Customer Service: 5/5
Value for Money: 5/5
Clinical Team: 5/5
Technology: 5/5

Prescription Treated: -4.50 and -4.00 with astigmatism

Comments: I’ve wanted laser eye surgery for a number of years now, and after waiting for my prescription to level out I finally had the procedure in December 2011.

The staff at London were brilliant, there was no ‘hard sell’ and I was made to feel really at ease.

The procedure as a whole was over before I could even worry about it. There was no pain at all and I was back at work 2 days later. Now 6 months on I cannot recommend this enough.

I can honestly say it’s the best thing I’ve ever done.

Thanks to all the London team.

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
Karen Ashton
  • Posted on 21/03/2012

Clinic: Leeds
Customer Service: 5/5
Value for Money: 5/5
Clinical Team: 5/5
Technology: 5/5

Comments: Basically best decision I have ever made. My vision was standing at -7.00 which made me totally dependent on my glasses and lenses. I have considered laser treatment before with other companies but had been told my prescription was too high.

I am a personal trainer, keen runner and play sports so when my optician told me my lenses were damaging my eyes due to the length of time I wore them I decided to consult Accuvision.

Simon and Kim at Leeds couldn’t have put me more at ease. The fact that Simon had been through the procedure himself and could describe exactly how he felt made me feel very confident about the whole procedure.

On the surgery day the whole team made me feel comfortable and confident – In fact I think my mum was more nervous than me!! 7 min later, all done! My vision was improved from the off, very sensitive to light but no pain.

It took about 4 days until I could stand bright lights and I first drove again after
5 days. I don’t think I relaxed until my second checkup where I had my sight confirmed at -0.5! After my third checkup my vision is now better than it was with the aid of glasses!!

I would recommend Accuvision (particularly Leeds) to anyone considering laser treatment. Waking up in the morning and being able to see is priceless!!! 🙂

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
Helen Drinkwater
  • Posted on 09/03/2012

Clinic: London
Customer Service: 5/5
Value for Money: 4/5
Clinical Team: 5/5
Technology: 5/5

Comments: Just to say how delighted I am to be able to see without glasses – everything has a crisp, crystal clearness now and I also feel much more confident. As an artist my sight is essential to my work so I was very, very pleased to note that I am still able to see close up and do not yet have to wear magnifying glasses. Your staff are just lovely, especially the consultant and the nurses. I found the surgeon a tiny bit edgy, but perhaps it was because he was under a lot of pressure that day – as such a great job has been done on my eyes, I forgive him! Thank you very much Accuvision Team.

  • Customer Services: 4/5
  • Value for Money: 4/5
  • Clinical Team: 4/5
  • Technology: 4/5
Cat Marshall
  • Posted on 02/03/2012

Clinic: London
Customer Service: 5/5
Value for Money: 5/5
Clinical Team: 5/5
Technology: 5/5

Comments: I’d been considering laser eye surgery for a few years and started to investigate seriously about 12 months ago. I’m a sporty and active person and felt it would greatly improve my quality of life to be able to see without glasses or lenses – I was about -3.25 in both eyes. Plus I was noticing with the soft contact lenses that I’d worn for about 15 years, my eyes were becoming dryer, more irritated and the vision was not as good as it once was.

I wanted honest and unbiased advice on the best treatment for me with realistic outcomes of the treatment explained in full. A number of providers I went to see ‘glossed over’ many of the concerns of laser eye surgery and did not even mention that Lasik surgery where a flap on the front of the eye is created may not be the best choice of surgery for anyone who does contact sports or may run the risk of trauma to the eye area (e.g. in working for the police or armed forces). This was especially important for me as I like mixed martial arts!

After visiting a number of providers where I felt like I was being pushed into ‘buying a sofa’ as someone so nicely put it, (i.e. ‘Make a decision today, come in on Saturday, we can offer you 0% finance, there’s virtually no risk’) I found Accuvision. What a completely fabulous change in service! They are an amazing company who employ great people, all of whom give you honest, unbiased advice about the right treatment for you. Their surgeons and technology are second to none and my experience with them has been absolutely excellent all the way through.

I think my biggest lesson learnt was that although many consider laser eye surgery virtually a ‘high street purchase’ it is still a complex medical procedure; not all companies are the same; not all surgeons are the same and not all technology is the same. To my mind, if I’m going to have my sight adjusted, I definitely want the right people and technology for the job to ensure the best outcome possible.

I would have absolutely no hesitation in recommending Accuvision and I certainly wouldn’t trust mine or my family’s sight with anyone else. I won’t pretend that trans-epi is the easiest way to go but the results for me have been astounding and continue to improve each day. I now have better vision that I ever did with glasses or lenses (it’s a month on and I have 20:10 vision), and I would never go back!! It’s changed my life – so thank you to all the team at Accuvision; Mr Chad Rostron, Anthony, Vikash, Monica, Clayton and Joan, you all do an amazing job!

A bit more detail about my treatment.

In December 2011 after a consultation in the Solihull branch, I decided to travel to London for trans-epithelial surface treatment so that I could rest and recover over the Christmas break. On the day of my surgery the staff at the clinic were amazing. My surgery was carried out by Mr Chad Rostron (carrying out a quick Google search I soon learned he was one of the best, if not the best, in the business) who was the ultimate professional and made me feel completely at ease.

I arranged to stay at a nearby hotel and was glad I had someone with me. To give you a brief overview of my treatment/recovery: Surgery carried out on Wednesday – all went smoothly, much easier and less traumatic than expected. I took pain killers and put drops in my eyes every hour. Stayed in hotel Wednesday night, slept most of the time and stayed in a darkened room, pain was fine – a bit scratchy and uncomfortable. After my post-surgery check-up Thursday morning (all fine), I went home on Thursday and again did a lot of resting, still putting the drops in. Thursday night and Friday were difficult; my eyes were burning, watering and generally very unpleasant! Luckily this didn’t last as long as I thought it might and by Saturday I was feeling a lot brighter. Over the next few days (Saturday to Monday) I continued to recover well although I was still resting quite a lot and was glad I was off work! I didn’t feel my eyesight was good enough to drive for around 7-10 days after surgery, so I was glad that I had planned not to have to drive anywhere. I also found that my distance vision recovered much more quickly than my close range vision. Over the first couple of weeks of January, I was still adjusting to reading computer screens etc. (it was a bit blurry and difficult to see clearly all the time) but a month after surgery this is now back to normal.

My top tips for recovery; don’t plan to do anything – you don’t know how you’ll feel and the more rest you get the better; have someone with you just in case (you’ll probably be fine but it’s nice to have someone there to get you food & make tea!); arrange to stay somewhere local if you have a long way to travel home, especially if it’s by public transport; make sure you have some great sunglasses to wear; use all the painkillers and drops given to you by the clinic and follow their regime!; you may like to try some dry eye spray to spray onto your eyelids when they are hot/burning during recovery as well as using the drops; don’t forget to load your iPod with a lot of tunes/audiobooks and best of luck, you won’t regret it!

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
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      Terms & Conditions
      Offer price of £1200 per eye is valid for:
      • WaveFront Optimised Surgery for both eyes. Offer does not apply to a single eye treatment.
      • Myopic prescriptions under -3.50 dioptres only. Prescriptions with other additional conditions/variations may not be eligible and are subject to a detailed evaluation.
      • Prescriptions outside the eligible range are always competitively priced.
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      • There are no cash alternatives to this offer.
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