What our Patients say

Reviews

We believe that what our patients say about us is a true reflection of our work. We hope that making these independent reviews available to you here will help you to gain a better understanding of what it is like to be an AccuVision patient.
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Debbie Salt
  • Posted on 24/01/2006

I like most people did a lot of research before going ahead with my surgery, I opted to go and see Accuvision and Ultralase who from this site seemed to me the best bets. My first appointment was at Accuvision and Vik took me through all of the complex test – he was really nice and obviously new his stuff, and really made me feel at ease, and also kept me well informed of all the tests he was doing and the outcomes he observed, the tests took 1 hour in total, and at all times, all of the staff in Fulham were really friendly and professional. He noted that I had a very minute cataract and printed out a picture of it for me but stressed that the cataract was very small and looked congenital, and was nothing to worry about. I was advised that as my eyes were well within all of the parameters and that they recommended the normal Lasik at a cost of £1398 for both eyes. My second appointment was at Ultralase on Tottenham Court Road, the _expression ‘poles apart’ comes to mind when trying to compare it with Ultralase. Where do I start – well the initial tests were carried out by the ‘receptionist’ who seemed to me to have no idea what she was doing, she had to re-do 2 of the test 2-3 times as she wasn’t getting correct results. She never said one word to me whilst carrying out these tests which even though I knew what was going on as I had had similar tests at Accuvision still made me feel really uneasy. Once these initial tests had been carried out I was sent outside to wait to see the Optometrist for 40 mins! After the optometrist who I thought was not much better qualified than the ‘Receptionist’ I was sent in to see the ‘Sales person’, who proceeded to tell me that my optometrist had advised I go for the Custom Procedure at a cost of £3000 (the most expensive), without any real explanation as to why I they thought I warranted this particular procedure other than trying to infer that if I didn’t go for the custom I would ‘probably’ have night Halos!! They then proceeded to try and get a surgery date from me there and then, no ‘well, go away and think about it and get back to us with your decision’, and seemed quite shocked when I said I would not be making any appointment at this stage. To be honest there was absolutely no way I would ever let them near my eyes. In total the whole experience took just over 2 hours, but most of this time was spent in the waiting room! I obviously opted to go ahead with my surgery with Accuvision, who were and have been absolutely brilliant, the surgery in November, aftercare, information provided has all been second to none. My prescription was -2.5 and -2.75 and I had 20/15 vision @ my 1 month check-up, which is absolutely and scarily accurate, even and in fact more noticeable at night. The surgery was I thought absolutely painless, although the smell of your eyeballs burning was a little weird! And took in total no longer than 3 minutes; afterwards and for about 8 weeks my eyes were extremely dry and scratchy, like having your eyeball covered in salt and vinegar!!! But the drops sort out this problem instantly. In summary I would highly recommend Accuvision in Fulham if you are considering this procedure.

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
wendy brown
  • Posted on 23/01/2006

Had wavefront laser eye surgery a week ago after several years of thinking about it. The results have been absolutely amazing – it’s like a miracle and I am so so pleased with my new eyesight. The team at Accuvision have been brilliant – very professional, thorough and supportive. Would recommend them to anyone. If you are debating whether or not to have it done – GO FOR IT!!!! Totally amazing!

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
justine ball
  • Posted on 23/01/2006

After wearing glasses for over 10 years I decided I would like a change and started looking into laser eye surgery. I visited the solihull branch and received excellent advice and service. My surgery took place on 5 september 2005 and although the actual procedure was very strange I did not find it painful in the slightest. Every second of the surgery you were advised as to what was going to happen. After the surgery my eyes watered for a few hours after but come the evening I could actual see the television clearly. I went for my regular check ups which my vision had improved on each visit, and on my last visit on 16 January I was told that i had 110% vision which is excellent. I do not need to go back unless I feel the need to. I cannot fault accuvison on any of the advice or after service that I have received, and I would like to thank them very much for freeing me of glasses.

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
vicky glynn
  • Posted on 18/01/2006

I have just been for my monthly check-up (it’s actually about 6 weeks since I had the procedure) and am very pleased to say everything is fine & I now have better than 20/20 vision! I can honestly say this is one of the best things I have ever done & is money very well spent. The staff in the Fulham clinic are extremely friendly & professional & put you completely at ease. I was very nervous on the actual day of the procedure but they were very kind & even offered for someone to hold my hand during the process! In the end I didn’t need it as it was over so quickly & was so utterly painless that I soon realised I had had nothing whatsoever to worry about. The worst thing of all was not being able to wear eye make-up for 2 weeks! But I got over it! I now wake up every day & can see better than I ever could with contact lenses, I can shower & see what I am doing & am really looking forward to going on holiday & swimming & sunbathing without a second thought. I cannot thank the staff enough for their kindness & helpfulness – they are always on the end of the phone if want to ask anything. I would also like to thank my mate Ben who took the plunge before me & pushed me into finally getting it done myself – I wish I had done it 10 years ago!!

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
Caroline Henley
  • Posted on 13/01/2006

My journey to excellent vision took a little longer than I expected. This was due to having a very high prescription (nearly -11 in both eyes) and in conjunction with this I opted for monovision as I was approaching my mid-forties. Monovision deliberately undercorrects one eye, enabling you to focus close up without reading glasses as you grow older whilst the other eye is corrected to full vision for distance purposes. I first underwent the procedure in December 2004 and would agree with others that it is not painful, although not exactly pleasant and I was glad to get it over with! As the months went by it was apparent that my distance eye had not achieved perfect vision and ended up at around -1. With the deliberately undercorrected other eye, this meant that although my vision was vastly improved, things were still not perfect and I was obliged to wear glasses to drive and watch TV. Daryus at Accuvision felt that this outcome was the result of a) the very high initial prescription and b) having worn contact lenses for so many years, such that my eyes were still ‘relaxing’ after the long term pressure which in turn affected the shape of the cornea as it healed. It was therefore recommended that I wait a year to check how my eyes stabilised before going for ‘enhancement’, i.e. undergoing the procedure again. With so much time to think over the year, I was full of doubts as the enhancement date approached. I was worried that the distance eye would still not come up to scratch and simply concerned about ‘pushing my luck’ by having the procedure done again. When I went back for the second procedure, I expressed a desire to go for full vision in both eyes to give me the best possible chance of distance vision. Both Daryus and Chad Rostron the surgeon counselled against this, as it would just mean swapping one pair of visual aids for another (i.e. reading glasses) as I grew older. So we left the undercorrected eye as it was and re-corrected the distance vision. I am happy to say that a few weeks on, things are great. I can see very sharply with my distance eye and although I am still getting used to monovision (where the brain has to learn to make the transition from one eye to another depending on what you are looking at) I am feeling very confident about the outcome and in fact quite smug as I see friends and relatives of a similar age resorting to reading glasses!! Furthermore apart from a little initial dryness I had no side effects at all. Thank you everyone at Accuvision for allaying my fears and encouraging me to stick it out to the end. It is an indescribable freedom to be without contacts or glasses for the first time in 35 years! So for anyone reading this and considering the procedure, I would urge you to go for it. Accuvision are an extremely competent and compassionate team who despite the large numbers of people they treat every year, retain a very personal touch.

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
angela zapettis
  • Posted on 09/01/2006

You can trust your eyes with these guys. I had surgery a week ago. I am so pleased with the way my eyes have responded to the surgery. My one week check up went brilliantly. My expectations were realistic and as such I have been very surprised by the outcome so far. When I was researching monovision I couldn’t find many references to the initial effects of surgery. If you need to know I can tell you that it was perfectly normal. My eyes felt like I had been peeling onions most of night one but the drops really helped. 5 hours after surgery my husband and I braved the hotel restaurant. Here I found out that I could read the menu!! I found spelling mistakes too! The eye guards were very elegant(not). I was so tired that I didn’t even notice them. Next day at check up I was safe to drive though actually I didn’t for 4 days by which time I was confident. Over the week my sight has fluctuated. Friday wasn’t good but I had very little slepp the night before. This I have learned; you must rest your eyes and sleep is very important to healing. The staff at the clinic were all fab. Mr Rostron made me feel very comfortable and gave me all the help I needed to help me decide if monovision was for me. Joan’s hand was so reasuring during the surgery which was scary but completely painless. Vik was excellent during the first consult giving me choices another provider hadn’t even
mentioned and it is very reassuring to see familiar faces at every visit. This didn’t happen when I went to the other provider. The difference is these people care about their clients and that is why they have an excellent reputation. If you are considering surgery go to these guys for the consult, you won’t want to go anywhere else.

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
Anne Edwards
  • Posted on 09/01/2006

THANK YOU, THANK YOU, THANK YOU – *ACCUVISION (**Solihull** clinic)*!! WOW-WHAT A DIFFERENCE A DAY MAKES!! FANTASTIC!!!

My twin sister and I have had to wear glasses for reading and writing since the age of 4, then pretty much all the time for the past 10 years or so, and using contact lenses over the last few years. (We were 49 yesterday.) I was becoming more and more dismayed at my inability to identify the products in my bathroom or read cooking instructions on packets, labels on clothes etc. without the aid of glasses or lenses, and so decided I needed to do something about it.

I considered laser eye treatment and had enquired at several other clinics before going for my consultation with Accuvision in Solihull. I was absolutely delighted when they told me that I could be treated. (I was long-sighted, +4.25 for my left eye and +2.25 for my right). I booked to have Lasik Wavefront Laser eye surgery on 20 July 2006.

I felt nervous at first, however Nick and the Accuvision team were so friendly, reassuring and professional, they put me totally at ease. They explained every stage of the treatment to me during the procedure and within 10 minutes I had had both eyes treated, absolutely pain free- unbelievable!

When I got home I could see the benefits immediately and raved to my twin sister and family how I could read the ingredients on the back of the Worcestershire sauce bottle! The following day I went for some “retail therapy” and chuckled to myself as I walked around the clothes store, now able to read the size and washing instruction labels on the garments, unaided by glasses or contact lenses!

My twin sister has since had her eyes treated and is equally astounded and amazed at the fantastic results!

I am now typing this on my computer unaided by glasses or lenses and can’t recommend Accuvision (Solihull) highly enough – their understanding, reassurance and care, it really has been a life-changing experience! For anyone considering treatment, and after a consultation are suitable for treatment, I’d say don’t waste another second, *get yourself booked in – you’ll be so glad you did!!*

THANK YOU AGAIN – *the ACCUVISION **TEAM**, **Solihull* clinic, for changing my life!!

Forever grateful!

Anne x

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
Tim Hough
  • Posted on 09/01/2006

Had my treatment 30/8/06. I expected some sort of pain but was disappointed !!! never felt a thing. The staff were fantastic. I would have paid double for the sight I have now. FANTASTIC

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
Janet
  • Posted on 05/01/2006

I meant to post my comments after a week/month/six months but am just getting round to it 16 months after I had my op at Accuvision. I am totally satisfied with all aspects of Accuvision’s service and the results. My prescription before the op was -9.5/-10!!! and I now have 20:20 vision. I am 45 and had worn hard contact lenses and then gas permeable lenses since I was 14. After 30 years of assisted sight it is fantastic to need no glasses or lenses. I had an initial problem with dryness for 6-8 weeks post op and used a gel supplied by Accuvision rather than drops. Now I don’t use anything. I work on a computer, drive, go on long plane journeys and have no problem. Far from regressing my eyesight has improved since I had my check at 6 months.(I didn’t have my final check until last week). Accuvision tell me (which I knew from before the op) that my eyes will probably become longsighted due to old age but that as regards my short sight I am like a ‘normal’ sighted person. Incidentally I have no particular problems with night glare (which I was concerned about) In fact I know have less glare than I did with my lenses.
I also have a friend (who recommended Accuvision) who had the op 6 months before me. She started at -6 (with relatively thin corneas) but is now 20:20 and is very happy.

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
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