What our Patients say

Reviews

We believe that what our patients say about us is a true reflection of our work. We hope that making these independent reviews available to you here will help you to gain a better understanding of what it is like to be an AccuVision patient.
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Rebecca Lin
  • Posted on 05/11/2010

Clinic: Leeds

Customer Service: 5/5
Value for Money: 5/5
Clinical Team: 5/5
Technology: 5/5

Comments:

I still can’t believe that I can see things so clear without my glasses or contact lenses when I wake up every morning. Because I was so ‘blind’ for so long. (I was -7.00 in both eyes.) Thanks ever so much to the Accuvision Team! They are excellent, professional and friendly. I was nervous about the surgery, but they gave me total confidence for the surgery, the procedure was quick and pain free, the recovery was amazingly fast. Now, I have better vision than ever before. I would recommend Accuvision to friends and family members as well as everyone who is considering laser eye treatment! They are great!!!!

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
Tristan Wooller
  • Posted on 02/11/2010

Clinic: Leeds
Customer Service: 4/5
Value for Money: 4/5
Clinical Team: 5/5
Technology: 5/5

Comments:

Laser eye surgery treatment was excellent and my vision was virtually perfect within 24 hours with only minor discomfort.

  • Customer Services: 4/5
  • Value for Money: 4/5
  • Clinical Team: 4/5
  • Technology: 4/5
Ian Day
  • Posted on 24/10/2010

Clinic: Leeds
Customer Service: 5/5
Value for Money: 5/5
Clinical Team: 5/5
Technology: 5/5

Comments:
I first considered laser eye surgery several years ago but was put off after visiting one of Accuvision’s ‘competitors’ that advertise laser eye surgery from £395 per eye. When I came out of this consultation the costs had risen to £3,800 and I had been subject to a bit of a sales job.
Having decided to revisit laser eye surgery following a discussion in the pub on how glasses and contact lenses both compromised my and a mates respective hobbies (mine mountain biking and skiing, his golf). I did the usual web based research and became more and more impressed with Accuvision’s reviews and honest pricing strategy.
As a result I decided to book a consultation and visited the Wetherby clinic on 25th September 2010. The experience was completely different from my previous consultation. Simon’s approach is both professional and friendly, providing clients with a confidence in the ability of a highly professional team. The pricing strategy is clear and there was absolutely no ‘hard sell’ with clients left to ponder and reflect before taking a decision on whether to proceed.
I decided to proceed at the consultation and booked straight away. My friend spent a few days considering whether to proceed but also ended up booking surgery. We both had surgery on 13th October. My prescription was -3.5 in both eyes; his was somewhere in the region of
-6 and -7. We both opted for the AccuWave Lasik laser eye treatment, selecting ‘mono vision’ providing a balance between the benefits of correcting our ‘short sighted’ prescription whilst helping with reading etc.
The surgical team were excellent and took time to answer questions and provide calm reassurance throughout the procedure. The most painful part of the procedure was inserting the anaesthetic drops although the pressure applied before the flap is cut and the cutting of the flap is slightly disconcerting. As most testimonies will state, the impact is immediate, albeit slightly ‘foggy’ at first (a bit like looking through goggles underwater).
After 15 minutes sitting quietly I was assessed by a member of the surgical team and departed for home wearing sunglasses and with the advice of resting my eyes as much as possible for the remainder of the day and evening and with a bottle of eye drops that needed to be applied hourly.
On waking the next morning my eyes were feeling dry. This was quickly remedied through an application of the drops, which I continued to apply hourly until I revisited the clinic (24 hours after treatment).
At the follow up session my contact lens ‘bandages’ were removed and Simon rechecked my vision, which was already better than needed to pass a driving test and likely to improve further over the next two to three months.
10 days later and I have just attended my follow up session. My eyes are now starting to feel more ‘normal’ and less tired, although they do still feel a bit dry if I spend a lot of time on a computer.
I have been extremely pleased with the whole Accuvision experience (quality and value for money) and I cannot speak highly enough of the team and the results that both I and my friend have experienced on day one.
If you are considering laser eye treatment I recommend a consultation with Accuvision. Many of my concerns were dispelled at the consultation and whilst testimonies are reassuring there is no substitute for being able to discuss your particular concerns directly.
Finally I would like to thank the team at Leeds/Wetherby. Your reassurance and honest, accessible and friendly approach has made a huge difference to the overall experience.

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
Carole Robinson
  • Posted on 20/10/2010

Clinic: Leeds
Customer Service: 5/5
Value for Money: 5/5
Clinical Team: 5/5
Technology: 5/5

Comments: I was so pleased with the result of my laser eye surgery!

THANK YOU ALL SO MUCH I HAVE NEVER BEEN SO HAPPY I HAVE WORN GLASSES SINCE I WAS 5. MY HUSBAND HAS GIVEN ME MY BEST EVER 50TH PRESENT. IF YOU ARE THINKING ABOUT IT THEN JUST GO FOR IT. THANK YOU SIMON SO MUCH AND KIM.

CAROLE ROBINSON

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
Antonio Salcedo
  • Posted on 20/10/2010

Clinic: London
Customer Service: 5/5
Value for Money: 5/5
Clinical Team: 5/5
Technology: 5/5

Comments: I had laser surgery at Accuvision in 2002, when I was 39. I was very shortsighted, -12 and -12.50 and even the best glasses or contact lenses, at the time, would not longer allow me the quality of vision and comfort that I had when I was younger.

I really was resigned to a life of subpar vision.

Laser surgey at Accuvision changed all that. Almost instantly after the operation I had a very good vision in total comfort. Most importantly, it has stayed so after all these years. I have been amazed daily with my good eyesight all this time.

Surely I may be able to pinpoint some flaws in my vision, but they are minor. Also, I would have worse issues when I was wearing glasses.

All in all, I am very thankful to Accuvision for their results with my demanding case and for their great help and excellent customer service.

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
Sharon Mairs
  • Posted on 20/10/2010

Clinic: Leeds
Customer Service: 5/5
Value for Money: 5/5
Clinical Team: 5/5
Technology: 5/5

Comments: I felt i must post a testimonial for all those people who feel they are too nervous to have laser surgery. If you have got as far as reading these then please don’t let nerves put you off.
After a couple of nasty eye infections, i decided that i’d had enough of contact lenses. I booked a consultation at Accuvision with Simon Falk the Optometrist at Wetherby. I found him professional and reassuring, taking the time to explain things in layman terms, ready to answer any questions or concerns.
It has been almost a week now since i have had surgery, and i was a quivering nervous wreck on the day, but the whole team took great care of me, they understand how daunting an experience it is for most people, even managing to make me laugh at one point! The surgery is pain free, and you are pretty much unaware of what the surgeons are doing, all you have to do is concentrate on a green light, and it takes only minutes. On the way home i could not stop smiling, i had done it, and had been worrying needlessly.
I now have better than 20/20 vision. The aftercare service is excellent, post surgery appointments are not rushed.
Finally i would like to thank the whole team at Accuvision. I really cannot recommend them enough.

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
Samantha Riches
  • Posted on 09/10/2010

Clinic: Leeds

Customer Service: 5/5
Value for Money: 5/5
Clinical Team: 5/5
Technology: 5/5

Comments:
I had my laser eye surgery procedure done in August and the next day I could see things more clearly, the staff were all caring and helpful. I was very scared before but felt nothing and was reasssured throughout. it was a life changing experience and I’m glad I finally did it!

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
Andy Batty
  • Posted on 02/10/2010

Clinic: Leeds
Customer Service: 5/5
Value for Money: 5/5
Clinical Team: 5/5
Technology: 5/5

Comments:

Having spent over a year checking out laser eye surgery and visiting all the main competition I settled on Accuvision in Leeds (Wetherby). I got very positive vibes about the professionalism of Accuvision and various misgivings about the others.
This week I finally had my appointment with destiny. I arrived at the Wetherby centre at 1pm and the atmosphere was relaxed and comfortable. I have to say I was incredibly surprised by the experience. I can honestly say I did not feel one iota of pain and the entire visit was not one tenth the discomfort of going to the dentist. I was under the laser at 1.45pm and at home watching tv at 4pm. At 11am the following morning, my check up appointment revealed I was good enough to drive! I can’t describe the sheer pleasure of reading a newspaper unaided after all these years. So if you’re reading this and you’re not sure then ask yourself why?

It can’t be the fear of pain because there is none. It can’t be the cost because Accuvision is far better value than the rivals. If you’re looking for a laser eye company that puts professionalism before salesmanship, that puts quality before spin, that puts customer experience before sales targets, that will make you feel relaxed, and put you back in control of your life fast, then book that appointment right this minute at Accuvison Wetherby. Your only regret is that you didn’t make the decision ages ago.

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
Jeff Burch
  • Posted on 20/09/2010

Comments:

I first noticed difficulties with my eye sight approximately 4 and a half years ago and have been attending a variety of opticians since however I seemed unable to find a solution to my poor eye site. I went for a hospital appointment with the NHS 4 years ago following some concerns at the opticians and was advised by the ophthalmologist that I had regular astigmatism and I would need glasses or contacts. Since then I have tried a variety of different contact lenses both soft and rigid however the vision provided was generally worse than my natural vision. I also attended 2 previous laser clinics and was advised I wasn’t suitable for regular laser surgery however no further problems were identified. In August of this year, 2010, I decided to see if I was suitable for Laser Surgery one last time and noticed Accuvision through a search on the internet. On attending an appointment in August I was advised by an understanding and very helpful consultant I had a condition called Keratoconus and it was quite far advanced in my left eye. The consultant, Mr Nick Dash, explained the condition in detail and advised I would need some form of treatment. He described a new procedure, Collagen Cross Linking with Laser, which can stop the degeneration of the condition and the consequential decrease in quality of vision. The consultant suggested I took some time to consider my decision in regards to the surgery. I just had my left eye operated on yesterday and the surgery, although a strange experience, was painless and the surgery team were all very kind and answered all the questions I had during the procedure. Since I left yesterday I have suffered little if any pain and after attending for the follow up appointment have been advised that I’m healing well and the surgery has gone really well. I have to say that for me there was little choice in relation to whether to allow my eye sight to significantly worsen or have the CCL procedure to stop and hopefully improve my vision; I’m glad I made that decision and can’t wait to get my right eye done. So far I’m very pleased with Accuvision.

  • Customer Services: 5/5
  • Value for Money: 5/5
  • Clinical Team: 5/5
  • Technology: 5/5
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